Account Management - Revision history

Eddie05: /* Logout */

2023-10-29T12:43:41Z

Logout

← Older revision		Revision as of 12:43, 29 October 2023
Line 38:		Line 38:

	==Logout==		==Logout==

			Speaks for itself.

	[[Category:Support]]		[[Category:Support]]

Eddie05 at 12:43, 29 October 2023

2023-10-29T12:43:05Z

← Older revision		Revision as of 12:43, 29 October 2023
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	~~=Billing=~~

	~~''Main article: [[Billing]]''~~

	=Account Pages=		=Account Pages=

	Your ~~account management page~~ can be reached from the main ~~WW2OL~~ page via the menu on the ~~left-hand side~~. ~~Open~~ "~~Help &~~ Account ~~Info~~"~~, then "Your account", then "Manage your account".~~		Your Account Management can be reached from the main WWII Online page via the top menu on the right. Click "My Account" and input Username and Password.

	~~Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. You will have to log in.~~

	~~On these pages, you can change your profile (such as your email address), set your preferred language~~ and ~~WWII Online Newsletter subscriptions, change your billing cycles, or subscribe or unsubscribe from the game~~.

	~~=No~~ Account ~~Email Received=~~		Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. Again you will have to input Username and Password.

	~~Some mail servers block mail generated by our system. This is most common at~~ the ~~time of account creation. Most of~~ the ~~information sent via email is also available in your Account pages.~~		On the top you will have the following Headings:

	=~~Login Problem~~=		==Home==

	~~==Can't Login==~~		This page shows you the Subscription Options and which Subscription you are currently on.

	~~Check your Caps Lock key. Yes, of course you already checked it, but just in case.~~		==Special Offers==

	~~Verify~~ that ~~your credit card has not expired or that you were properly billed~~ for ~~this cycle~~ - ~~if a billing run was unable to charge your card, you won't be able to log in~~.		Will show you the Special Offers that are available, for example Hero Plus - $49.00

	==~~Password Reset~~==		==Subscription==

	If you ~~have forgotten the password to~~ your ~~account~~, you ~~can reset it on the main account site, located here: https://account.wwiionline~~.~~com/password/forgot~~		From here you can view your current WWII Online payment plan.
			This includes your plans terms, relevant bill dates and how you are currently paying for your subscription.

	~~You will be asked for a few pieces of information, then your password will be changed. The new password will be displayed on the page, and you will also receive an email.~~		==Profile==

	~~If you don't remember enough~~ information~~, please submit a~~ support ~~request ticket at~~ the ~~[http~~:~~//support.wwiionline.com Support site]~~.		This information is used for billing and customer support purposes.
			Here you can see you Personal Information.
			From here you can also do the following:
			*Change Password
			*Review Subscription
			*Update the Payment Method
			*Manage Persona Decals (these would be seen by players on your Vehicles whilst in game).
			*Change Callsign (Gamename)

	==~~Invalid Activation Key~~==		==History==

	~~''Q~~. ~~When I enter the key found~~ in the ~~cd-case~~ the ~~website keeps telling me that it's invalid~~.''		From here you can view your account history. Payments, credits, referrals, and password resets all show up here in the form of account events.
			Click on available transaction events to get more details about the transaction.</br>
			Also here you would see all your Bug Reports submitted in game.

	~~A. If you find yourself with an invalid activation key, this could for example be caused by a misprint at the publisher, please send a report to CRS support along with the key in question.~~		==Logout==

	[[Category:Support]]		[[Category:Support]]

Xoom: /* Password Reset */

2022-11-21T21:12:41Z

Password Reset

← Older revision		Revision as of 21:12, 21 November 2022
Line 25:		Line 25:
	==Password Reset==		==Password Reset==

	If you have forgotten the password to your account, you can reset it on the main ~~website~~. ~~Just follow the links on the left menu:~~		If you have forgotten the password to your account, you can reset it on the main account site, located here: https://account.wwiionline.com/password/forgot
	~~Help & Account Info -> Your Account -> Reset Your Password~~

	You will be asked for a few pieces of information, then your password will be changed. The new password will be displayed on the page, and you will also receive an email.		You will be asked for a few pieces of information, then your password will be changed. The new password will be displayed on the page, and you will also receive an email.

	If you don't remember enough information, please submit a support request ticket at the [http://support.~~playnet~~.com Support site].		If you don't remember enough information, please submit a support request ticket at the [http://support.wwiionline.com Support site].

	==Invalid Activation Key==		==Invalid Activation Key==

Xoom: /* Account Pages */

2022-11-21T21:11:58Z

Account Pages

← Older revision		Revision as of 21:11, 21 November 2022
Line 9:		Line 9:
	Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. You will have to log in.		Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. You will have to log in.

	On these pages, you can change your profile (such as your email address), set your preferred language and [[WWII Online Newsletter~~\|newsletter]]~~ subscriptions, change your billing cycles, or subscribe or unsubscribe from the game.		On these pages, you can change your profile (such as your email address), set your preferred language and WWII Online Newsletter subscriptions, change your billing cycles, or subscribe or unsubscribe from the game.

	=No Account Email Received=		=No Account Email Received=

Xoom: /* Account Pages */

2022-11-21T21:11:32Z

Account Pages

← Older revision		Revision as of 21:11, 21 November 2022
Line 7:		Line 7:
	Your account management page can be reached from the main WW2OL page via the menu on the left-hand side. Open "Help & Account Info", then "Your account", then "Manage your account".		Your account management page can be reached from the main WW2OL page via the menu on the left-hand side. Open "Help & Account Info", then "Your account", then "Manage your account".

	Alternatively, you can use this direct link: [~~https~~://~~secure~~.wwiionline.com~~/scripts/wwiionline/user/profile.jsps~~ Account management page]. You will have to log in.		Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. You will have to log in.

	On these pages, you can change your profile (such as your email address), set your preferred language and [[~~Battleground Europe~~ Newsletter\|newsletter]] subscriptions, change your billing cycles, or subscribe or unsubscribe from the game.		On these pages, you can change your profile (such as your email address), set your preferred language and [[WWII Online Newsletter\|newsletter]] subscriptions, change your billing cycles, or subscribe or unsubscribe from the game.

	=No Account Email Received=		=No Account Email Received=

Sniper62: Created page with "=Billing= ''Main article: Billing'' =Account Pages= Your account management page can be reached from the main WW2OL page via the menu on the left-hand side. Open "Help..."

2014-10-23T16:46:21Z

Created page with "=Billing= ''Main article: Billing'' =Account Pages= Your account management page can be reached from the main WW2OL page via the menu on the left-hand side. Open "Help..."

New page

=Billing=

''Main article: [[Billing]]''

=Account Pages=

Your account management page can be reached from the main WW2OL page via the menu on the left-hand side. Open "Help & Account Info", then "Your account", then "Manage your account".

Alternatively, you can use this direct link: [https://secure.wwiionline.com/scripts/wwiionline/user/profile.jsps Account management page]. You will have to log in.

On these pages, you can change your profile (such as your email address), set your preferred language and [[Battleground Europe Newsletter|newsletter]] subscriptions, change your billing cycles, or subscribe or unsubscribe from the game.

=No Account Email Received=

Some mail servers block mail generated by our system. This is most common at the time of account creation. Most of the information sent via email is also available in your Account pages.

=Login Problem=

==Can't Login==

Check your Caps Lock key. Yes, of course you already checked it, but just in case.

Verify that your credit card has not expired or that you were properly billed for this cycle - if a billing run was unable to charge your card, you won't be able to log in.

==Password Reset==

If you have forgotten the password to your account, you can reset it on the main website. Just follow the links on the left menu:
Help & Account Info -> Your Account -> Reset Your Password

You will be asked for a few pieces of information, then your password will be changed. The new password will be displayed on the page, and you will also receive an email.

If you don't remember enough information, please submit a support request ticket at the [http://support.playnet.com Support site].

==Invalid Activation Key==

''Q. When I enter the key found in the cd-case the website keeps telling me that it's invalid.''

A. If you find yourself with an invalid activation key, this could for example be caused by a misprint at the publisher, please send a report to CRS support along with the key in question.

[[Category:Support]]