Game Crashes - Revision history

Eddie05 at 15:23, 28 October 2023

2023-10-28T15:23:58Z

← Older revision		Revision as of 15:23, 28 October 2023
Line 14:		Line 14:

	In this situation, there is a wide variety of things which may be responsible.		In this situation, there is a wide variety of things which may be responsible.
			When you get a CTD press Windows +R, type in dxdiag and click okay. Click Save all information after it runs the report, and send that file and a description of what is happening and that error code in a support ticket
	~~Look~~ in ~~your /Battleground Europe/ folder for~~ a ~~file called "ww2error.log". These are often helpful to CRS staff~~ in ~~identifying problems.~~
	~~Reproducable?~~

	CTD's which are reproduceable under a given set of circumstances are the easiest ones for CRS to fix. If you encounter a CTD, please try to create it again while noting exactly what actions you took or what events happened in game.		CTD's which are reproduceable under a given set of circumstances are the easiest ones for CRS to fix. If you encounter a CTD, please try to create it again while noting exactly what actions you took or what events happened in game.

	Non-reproduceable problems are almost impossible to solve.		Non-reproduceable problems are almost impossible to solve.

	[[Category:Support]]		[[Category:Support]]

Eddie05 at 15:21, 28 October 2023

2023-10-28T15:21:35Z

← Older revision		Revision as of 15:21, 28 October 2023
Line 21:		Line 21:

	Non-reproduceable problems are almost impossible to solve.		Non-reproduceable problems are almost impossible to solve.

	~~=Log Files=~~

	Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.

	[[Category:Support]]		[[Category:Support]]

Eddie05 at 11:12, 20 October 2023

2023-10-20T11:12:46Z

← Older revision		Revision as of 11:12, 20 October 2023
Line 26:		Line 26:
	Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.		Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.

	[[Category:Support~~]][[Category:NeedsWork~~]]		[[Category:Support]]

Eddie05 at 08:14, 2 September 2023

2023-09-02T08:14:13Z

← Older revision		Revision as of 08:14, 2 September 2023
Line 26:		Line 26:
	Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.		Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.

	[[Category:Support]]		[[Category:Support]][[Category:NeedsWork]]

Eddie05 at 14:21, 27 July 2023

2023-07-27T14:21:20Z

← Older revision		Revision as of 14:21, 27 July 2023
Line 26:		Line 26:
	Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.		Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.

	~~[[Category:GameHelp]]~~
	[[Category:Support]]		[[Category:Support]]

Sniper62: Created page with "=CTD (Crash To Desktop)= A CTD is a Crash To Desktop, or an abrupt abnormal termination of the game. You will not be presented with any messages before it happens, but rather..."

2014-10-23T17:25:13Z

Created page with "=CTD (Crash To Desktop)= A CTD is a Crash To Desktop, or an abrupt abnormal termination of the game. You will not be presented with any messages before it happens, but rather..."

New page

=CTD (Crash To Desktop)=

A CTD is a Crash To Desktop, or an abrupt abnormal termination of the game. You will not be presented with any messages before it happens, but rather will suddenly find the game gone and your computer desktop in front of you.

=While Playing Offline and Online?=

If a crash happens in both cases, then it is usually a video or sound card driver issue. Updating them will normally fix this.

Also, please be sure that your system meets our Minimum Required System Specifications

What is my video or sound card?

=Only Online=

In this situation, there is a wide variety of things which may be responsible.

Look in your /Battleground Europe/ folder for a file called "ww2error.log". These are often helpful to CRS staff in identifying problems.
Reproducable?

CTD's which are reproduceable under a given set of circumstances are the easiest ones for CRS to fix. If you encounter a CTD, please try to create it again while noting exactly what actions you took or what events happened in game.

Non-reproduceable problems are almost impossible to solve.

=Log Files=

Crashes will often generate an error log file that is very valuable to our programmers in tracking down and resolving these problems. If you get a crash, please look in you '''/Battleground Europe/''' folder for a file called '''ww2error.log'''.

[[Category:GameHelp]]
[[Category:Support]]