Difference between revisions of "Account Management"

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=Billing=
''Main article: [[Billing]]''
=Account Pages=
=Account Pages=


Your account management page can be reached from the main WW2OL page via the menu on the left-hand side. Open "Help & Account Info", then "Your account", then "Manage your account".
Your Account Management can be reached from the main WWII Online page via the top menu on the right. Click "My Account" and input Username and Password.
 
Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. You will have to log in.
 
On these pages, you can change your profile (such as your email address), set your preferred language and WWII Online Newsletter subscriptions, change your billing cycles, or subscribe or unsubscribe from the game.


=No Account Email Received=
Alternatively, you can use this direct link: [http://account.wwiionline.com Account management page]. Again you will have to input Username and Password.


Some mail servers block mail generated by our system. This is most common at the time of account creation. Most of the information sent via email is also available in your Account pages.
On the top you will have the following Headings:


=Login Problem=
==Home==


==Can't Login==
This page shows you the Subscription Options and which Subscription you are currently on.


Check your Caps Lock key. Yes, of course you already checked it, but just in case.
==Special Offers==


Verify that your credit card has not expired or that you were properly billed for this cycle - if a billing run was unable to charge your card, you won't be able to log in.
Will show you the Special Offers that are available, for example Hero Plus - $49.00


==Password Reset==
==Subscription==


If you have forgotten the password to your account, you can reset it on the main account site, located here: https://account.wwiionline.com/password/forgot
From here you can view your current WWII Online payment plan.
This includes your plans terms, relevant bill dates and how you are currently paying for your subscription.


You will be asked for a few pieces of information, then your password will be changed. The new password will be displayed on the page, and you will also receive an email.
==Profile==


If you don't remember enough information, please submit a support request ticket at the [http://support.wwiionline.com Support site].
This information is used for billing and customer support purposes.
Here you can see you Personal Information.
From here you can also do the following:
*Change Password
*Review Subscription
*Update the Payment Method
*Manage Persona Decals (these would be seen by players on your Vehicles whilst in game).
*Change Callsign (Gamename)


==Invalid Activation Key==
==History==


''Q. When I enter the key found in the cd-case the website keeps telling me that it's invalid.''
From here you can view your account history. Payments, credits, referrals, and password resets all show up here in the form of account events.
Click on available transaction events to get more details about the transaction.</br>
Also here you would see all your Bug Reports submitted in game.


A. If you find yourself with an invalid activation key, this could for example be caused by a misprint at the publisher, please send a report to CRS support along with the key in question.
==Logout==


[[Category:Support]]
[[Category:Support]]

Revision as of 04:43, 29 October 2023

Account Pages

Your Account Management can be reached from the main WWII Online page via the top menu on the right. Click "My Account" and input Username and Password.

Alternatively, you can use this direct link: Account management page. Again you will have to input Username and Password.

On the top you will have the following Headings:

Home

This page shows you the Subscription Options and which Subscription you are currently on.

Special Offers

Will show you the Special Offers that are available, for example Hero Plus - $49.00

Subscription

From here you can view your current WWII Online payment plan. This includes your plans terms, relevant bill dates and how you are currently paying for your subscription.

Profile

This information is used for billing and customer support purposes. Here you can see you Personal Information. From here you can also do the following:

  • Change Password
  • Review Subscription
  • Update the Payment Method
  • Manage Persona Decals (these would be seen by players on your Vehicles whilst in game).
  • Change Callsign (Gamename)

History

From here you can view your account history. Payments, credits, referrals, and password resets all show up here in the form of account events. Click on available transaction events to get more details about the transaction.
Also here you would see all your Bug Reports submitted in game.

Logout

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