Support

The Support Site

The primary method for receiving Customer Support is the WWII Online website which can be found here: WWII Online Support Page.

Check the FAQs

Several FAQs are on the support site and are organized by category.

Creating a Support Ticket

If the FAQs do not resolve your issue, you may submit a support ticket. To submit a ticket, Top Right is a link named "Submit a Request" click the link and then fill in the form with as much information.

Support tickets may be entered anonymously in case you cannot recall your account login information.

Account Management

Further Information: Account Management

In the Official Web site WWII Online top right is the Link "My Account" Login to this to manage your Account. Within this section you can change your contact info, password, subscription status, payment plan, payment history, access to special offers or unsubscribe.

Password Resets

It is very common for players to reset their Password. There is a Password Reset function which you can use from the website: Click Here to Reset Your Password To reset you would require your username and not your gamename. If you have forgotten your username then you would require to submit a Support Ticket. You will need some information to verify that the account is yours:

• The Accounts Gamename.
• The first/last name on the account.
• The Email address on the account.

Billing

You can Access through your Account Management which is mentioned above. For more information then use the link Here

Game Settings

Please see the detailed Game Settings pages for information on how to configure WW2OL:BE for optimal performance.

Frequently Asked Questions

Here you can find Questions/Answers of the most likely topics covered when playing WWII Online.