Difference between revisions of "Support"
| Line 1: | Line 1: | ||
=The Support Site= | =The Support Site= | ||
The primary method for receiving | The primary method for receiving Customer Support is the WWII Online website which can be found here: [https://crs.zendesk.com/hc/en-us WWII Online Support Page]. | ||
==Check the FAQs== | ==Check the FAQs== | ||
| Line 11: | Line 7: | ||
Several FAQs are on the support site and are organized by category. | Several FAQs are on the support site and are organized by category. | ||
== | ==Creating a Support Ticket== | ||
If the FAQs do not resolve your issue, you may | If the FAQs do not resolve your issue, you may submit a support ticket. To submit a ticket, Top Right is a link named "Submit a Request" click the link and then fill in the form with as much information. | ||
Support tickets may be entered anonymously in case you cannot recall your account login information. | Support tickets may be entered anonymously in case you cannot recall your account login information. | ||
| Line 21: | Line 17: | ||
''Further Information: [[Account Management]]'' | ''Further Information: [[Account Management]]'' | ||
In the Official Web site | In the Official Web site [https://wwiionline.com WWII Online] top right is the Link "My Account" Login to this to manage your Account. | ||
Within this section you can change your contact info, password, subscription status, payment plan, payment history, access to special offers or unsubscribe. | |||
==Password Resets== | ==Password Resets== | ||
It is very common for players to reset their Password. There is a Password Reset function which you can use from the website: [https://account.wwiionline.com/password/forgot Click Here to Reset Your Password] | |||
To reset you would require your username and not your gamename. If you have forgotten your username then you would require to submit a Support Ticket. | |||
=[[Game Settings]]= | =[[Game Settings]]= | ||
Revision as of 04:58, 28 October 2023
The Support Site
The primary method for receiving Customer Support is the WWII Online website which can be found here: WWII Online Support Page.
Check the FAQs
Several FAQs are on the support site and are organized by category.
Creating a Support Ticket
If the FAQs do not resolve your issue, you may submit a support ticket. To submit a ticket, Top Right is a link named "Submit a Request" click the link and then fill in the form with as much information.
Support tickets may be entered anonymously in case you cannot recall your account login information.
Account Management
Further Information: Account Management
In the Official Web site WWII Online top right is the Link "My Account" Login to this to manage your Account. Within this section you can change your contact info, password, subscription status, payment plan, payment history, access to special offers or unsubscribe.
Password Resets
It is very common for players to reset their Password. There is a Password Reset function which you can use from the website: Click Here to Reset Your Password To reset you would require your username and not your gamename. If you have forgotten your username then you would require to submit a Support Ticket.
Game Settings
Please see the detailed Game Settings pages for information on how to configure WW2OL:BE for optimal performance.
